Refund and Returns Policy


We have a customer friendly 2-5 days return & 7-9 days exchange policy.

Return requests will only be accepted through this link: CLICK HERE.

Cancellation Policy:

1. If unfortunately, you have to cancel an order, kindly do so before your order is shipped. Please log into your account and click on the “cancel order” option against the order number that you want to cancel.

2. If you cancel your order before it is shipped, we will refund you the entire amount.

Return Policy

1. If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at mentioning your Order ID.

2. We will personally ensure that a brand-new replacement is issued to you at no additional cost.

3. If you do not like the product, you will have to raise a return request from your account. You can log in to your account if you already have one or create a new one using the same email id which is used while placing the order. There is a Return/

Exchange options are available to choose from and we will arrange for the pick up from your doorstep.

4. Return requests will not be accepted through any other medium like email, Facebook  / Instagram / Chat or Phone Calls.

5. In case due to certain circumstances after raising the return request within 48 hours you are unable to return the shipment within the time frame no refund would be made. Only credit notes would be given.

6. When you return the product to the courier guy, it is mandatory to take a receipt (physical or through message). In case of a lost shipment, we will need proof of return from you.

7. Refund would be processed within 4-7 days after the product is received back at our warehouse in Kolkata. 

Apart from the condition reserved herein above, the following products shall not be eligible for return or replacement, viz:

1. Any product that exhibits physical damage to the product.

2. If the saree has been ordered with fall and edging.

3. If the product is customized for you.

4. If the Return or Exchange is requested after 48 hours of receiving the shipment.

5. If the product is made to order.

Exchange Policy

1. You have to raise an exchange request within 7 days of receiving the product. You can log in to your account if you already have one or create a new one using the same email id which is used while placing the order. There is an exchange option available and you will arrange for the courier from your end.

2. Exchange is not possible if the saree has fall and edging done to it.

3. Exchange would not be accepted if the product was customized for you.

4. If you want to exchange the product you ordered for another product of a higher amount, we would give you a coupon code for the amount of the product you returned. You can use this code while placing an order and pay the balance amount on your next purchase.

5. If you want to exchange your product for another product of a lower amount, we would ship the product as soon as we receive it and the balance would be given in the form of a credit note.

6. Return or exchange of the exchanged product is not possible. 

7. No discount will be given on exchange orders.

How to use STORE CREDIT:

1) The STORE CREDIT will have 3 months of Validity from the date of creation. 

2) The STORE CREDIT has to be used in one Go for the order. 

3) You have to apply for store credit on the checkout page. 

4) Once opted for the STORE CREDIT you cannot opt for REFUND.


We have two days return policy for selected products. All details are mentioned on each product page, for more details kindly go through our policy. We have a very simple return process, kindly initiate the return of eligible products via our RETURN CENTER within the specified time.

Kindly ensure the product is in its original condition with all tags attached. After we receive your request we initiate a pickup from the delivered address. Once we receive the product, the refund is processed to the bank account of the customer. For lehengas, there is no return policy.

Read our full shipping and return policy here 100% AUTHENTICITY GUARANTEED. 

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